This session on influencing skills explores a model of communication that allows you to handle criticism, including harassment and bullying language, managing yourself in an interview, in an exam, writing an academic paper, and in everyday communication. The session on negotiation looks at how to get better outcomes when negotiating.

This is linked to the session The Art of Getting By: Leadership and Team Working Styles on Tuesday 5th September at 16.00-17.30, but can also be attended as a stand-alone session. Both sessions will be employing simple "heuristics" - ways of understanding complex situations and making better choices. They are so simple you can keep them in your head. The skills are generic, and you can employ them in your private life as well as your working life. You will even return home with a couple of heuristics to try out the same evening!